Richmond Auto Repair

Went there to have my state inspection done. They dont let you see what theyre doing to your car even though you're paying them. That's enough reason not to go there

I don't even want to give this autoshop a 1 start to be honest. Came in for an oil change and state inspection and they told me one of my break light is out so I agreed to have it replaced so the car would pass inspection. Then I call Toyota immediately after since I just picked up the car from their collision center and was told I won't get reimbursed for that light bulb that way I have to back to Toyota and have them replace it. I hung up the phone and notified the guy that I don't want the bulb replaced. All of this took place in less than 3 minutes and he told me that the guy had already put the bulb in and they can't take it out since they will have to charge me for the labor of taking that bulb they just put in out. Unbelievable I have never heard of a place that does that. Long story short I am now out 30$ since I can't get reimbursed from Toyota. All because the labor has been done for the part where they replaced the light bulb. Will never go back here again. What a horrible experience

I have been taking my car here for the last two years for everything from oil changes to tires to more serious work. I think they are honest and won't try to rip you off. They have always given me extremely accurate estimates and called if anything would change. It usually takes them a few hours to one day to finish the work, which is excellent. The prices are fair and they have seasonal specials.

These guys are professional crooks, do yourself and your vehicle a favor, stay away !!!!

I've now been to this place two times. The first time was for an inspection. The second time, which was today, was to get my AC diagnosed. Both visits went smoothly and it didn't take too long to get my car back and my problem resolved. I'd recommend this place and from now on I'm going to be coming here any time I have an issue with my car. I get the feeling that these people are very honest and I like the way they handled things.

Awesome shop! My brother and I have been taking our vehicles there for the past year now. Very knowledgeable workers who turn out quality work. Have definitely earned my trust and business.

I went in for an inspection and they failed my car for a valid reason, but then added on that I had a bunch of problems with my lights. I would never recommend this place they tried to steal my money and replace lights on my car that were not even burnt out.

Garbage.

First place I went to in Richmond for car trouble and I won't go anywhere else. Knowledgeable and fast service! I got my car back within a day. Definitely recommend them!

I find it hard to believe the very few poor write ups, including dishonesty. I have called Williams twice for last minute "emergencies". They always fit me in, they are friendly, and give honest estimates. The telephone receptionist (female) is extremely clear and friendly with policies and explanations. They have a separate towing service that was busy, but even though the car got there late, they had my flat patched AND an oil change done in 30 minutes so we could have our car back. I have known Sean for years; he used to live in Manchester. Friendly and reliable. Keep it up, Williams. We need more honest mechanics.