Richmond Auto Repair

Excellent and speedy service. The staff are very knowledgeable as well as transparent in their pricing. I appreciated that they called me with updates and texted me a picture of what they were fixing so I could understand the problem.

Super friendly and upfront about services!

Great customer service and very knowledgeable and great pricing!!! I will definitely use them again and refer them to anybody looking for auto service!!!

sweet people and great work on my transmission. they were very clear with me about the problem and honest at every step. my car drives better than ever. thanks y'all.

I want to give a huge shout out to Williams Auto on Cowardin Ave. They have helped me and my car so many times and I am overdue bragging about them. They offer advice and easy communication to help me keep my old car running well. Most recently I had to get a new engine. Matt at Williams Auto was very sensitive giving me the bad news and was quick to reassure me the right decision was to replace the engine vs. buying a new car. They also fixed and recharged my air conditioner for free. I feel like I’m driving a new car now. I can’t thank them enough. I’ve been a steady customer for four years and continue to remain one. I recommend them highly.

I called to make an appointment to have my oil changed after receiving a recommendation for this place from a friend. On the phone I explained that I needed to wait there while the car was worked on, and the guy I talked to told me that he could make me an appointment but that I really shouldn't wait there because he couldn't promise that the technician would be able to work on my car at the time of the appointment. I tried to get an understanding as to why he couldn't guarantee that they would get to my car during a scheduled appointment time and he tried to explain that they were just really busy and that business was good? He told me the number of cars they work on each week like that would explain why he didn't think I could wait for my car to have an oil change there. I genuinely wanted to understand and get an appointment scheduled, but he LITERALLY hung up on me!! Would have loved to receive the good service touted in the other reviews here, but I couldn't even get in the door.

One of the few auto mechanics I have been to where I don’t feel like I was taken advantage of because of my lack of knowledge about cars. The prices were fair and they made sure I was satisfied with their work. They’re very busy so take that into consideration, if you treat them with respect and kindness they will return the favor and take care of you.