Richmond Auto Repair

CHARGED ME WAY TO MUCH AND SUGGESTED WORK THAT DID NOT NEED TO BE DONE. BE CARE WITH THESE PEOPLE!!!

I am not sure what the previous reviewer experienced, but my experiences here have been nothing but pleasant! I live and work not too far from the shop. I was experiencing a slow leak in my tire for over a month. Being the procrastinator that I am, I kept putting off getting it fixed. No matter how many times I would come by, they would always put air in my tire and remind me that it would only take a few minutes to fix the problem. Finally, I came back and allowed them to fix it :). The work I got done was not extensive, but a warm smile and pleasant service goes a long way in my book. I am appreciative of the folks over at Williams Auto Service.

I used Angies List to look for someone to complete a timing belt/water pump and everything else replacement on my 2002 Honda Odyssey. Prices were unreal for this type of job. Needless to say, Williams Auto Service provided me with a professional estimate that was anywhere from $250 to $300 cheaper. I was overly ecstatic when I turned my vechile in to them, but when I picked it up, WoW, what a good group of guys. I was scheduled to pick the car up around 5 pm, no disapointment here, it was ready and I was once again ecstatic. I have found myself a new garage for my major repairs and services. You know, sometimes I wonder who writes the reviews on some of these sites. I am telling you now, I wrote this review myself and I have no connections to Williams Auto Sevice, other than the work they did on my car. Thanks Guys for a super job.

I love this place! They are always honest with their prices and very friendly. I never worry about taking my car to them for anything because I know they will fix it and give me a fair price.

I have been taking my vehicles to Williams Auto for several years now and have found the staff to be very knowledgeable and when doing comparison shopping, the pricing very reasonable. Sean is one of the best shop managers around and is alway helpful. I have referred several of my friends and co-workers to the shop and they were pleased with the service and have been return customers also. Thanks guys for always doing a great job!

Williams Auto and the guys there have been taking care of my vehicles for several years now. I gotta say the service has been exceptional, consistent, and the pricing reasonable. I'm especially please about this because as an owner of European imports it is often difficult to find a reliable place to take my car besides the dealership, so I guess I consider my self blessed. Thanks guys! Trevor

Excellent service.You won't believe it - a shop that does excellent work at a fair price, efficiently, and honestly. I took my car to there shop to get repaired. They offer shuttle service in the mornings, I didn't have to worry about getting a ride. I was having an electrical issue with my car and I took to 2 other shops. No one could find out what was wrong with my car. Shawn called the same day and advise me what it would take to repair my car. He is a very experienced Automotive Technician. He also stated the car would need to stay over night. He offered a loaner vehicle so I could pick up my daughter. I picked up my car the next day and I have been driving for several months now with no issues. I would highly recommend to anyone. They are also have an excellent warranty.

I look for two things in a mechanic: trustworthiness and expertise. Sean and Chris (and team) exceed in both areas. I have visited them many times for two years now for the following: - oil change - tires - brakes - transmission - state inspection - tire pressure gauge I read a few other reviews and saw people unhappy about findings in their state inspections. Well, I had to get new tires to pass mine. I knew they were old but thought some life was still in them. When Chris showed me my tire, I was floored- you could see the threads (on the inside of the tire, which is why I never noticed). I was days away from a long drive with my kids, so I feel they saved me from an inevitable incident! In other words, folks, if they see something in your inspection, they see something. Get it fixed. Another kudos is fixing my tire pressure gauge issue. Let's just say that 3 other places, including Goodyear, couldn't figure it out. They did. And they saved me over $300 in the process.

Jamie I recently had service done on my car and I was very happy with the service. The office manager and workers were friendly & knowledgeable.They took the time to explain and was very patient. I will continue to have my car serviced by them.

Do not use them for State Inspection! I recently took my vehicle in for a State Inspection. I meticulously maintain my vehicle and expected my inspection to go smoothly. After dropping my vehicle off I received a call a few hours later. They explained to me that in order to pass inspection I would need to replace my wipers. That's fair and I knew they were getting close to the end of their life. However, they proceeded to tell me that I also needed to replace my lower rear control arm bushingin order to pass inspection. I know enough about vehicle maintenance to know that my car did not exhibit any characteristics of a worn rear control arm bushing. I decided to have them give me the rejection sticker so that I could take it to another shop to have them look at it. After having the vehicle re-inspected by another shop, they explained to me that my rear bushings were in perfect working order. they did not need to be replaced nor did they warrant a failed state inspection. Basically this shop was trying to hold me hostage by claiming that I needed to repair a part that wasn't broken. Apparently the control arm is a common and quick job. So it was a quick way to get some money into the shop for them. 98% of people would have simply paid them the $300-$400 they wanted for the service, knowing they need to "pass" their state inspection. Well not this guy, you crooks. This is a blatant abuse of their state inspection privileges and I will be reporting them to the BBB and the State Inspection Department. Do not take your vehicle here. Plain and simple.