Richmond Auto Repair

Brought my car here last week, the people who work here are really nice and generous.

Good people here

They failed my state inspection because of a airbag light that was turning on, they ran a diagnostic test for it and said it was a side seat track sensor that was defective. They wanted to do a $850 repair to change the whole part, my car is probably worth $2,000!! Ended up paying William auto shop $110 for a rejected state inspection and a diagnostic test. Took my car to another shop and they found that the only failing light was the rear backlight that wasn't screwed on well enough they checked the airbag lights and a plug was loose. Save yourself some money and time and go to another shop!!! This place is the worst experience I've had.

I've been taking my vehicle here for the past two years. Super friendly family run business that throughly explains everything to people who know nothing about auto maintenance like myself. Highly recommend them (and they have a loyalty card for oil changes).

Nice People

They were pretty straight forward and very helpful

Went in for inspection, told 45 wait. 2 hours later, car is still sitting in the same spot. No apology. Never going back.

I admit, I look like a woman that doesn't know a lot about cars. Yet, because of that, I have gotten really good at knowing when a mechanic is taking advantage of me. Unfortunately it's 50-50 these days. These guys, without thinking twice, will take it vantage of you, if they think they can get away with it. They tried it on me, 260 some dollars worth. The hardest part about these shops is knowing that they're just screwing me, is having to give them the $16 for the inspection fee. And I remember at the time that $16 meant a lot to me. So, letting the world know, these guys are untrustworthy and dishonorable. They could have gotten a lot of work from me.

Matt and the boys are amazing. They are more concerned for the customer's safety in their vehicle than just making a buck. They have always greeted me with a smile and a warm "We'll check it for you and take care of it.). They'll always tell you the truth, which doesn't happen to old ladies when they enter a repair shop...Never, until I found them have I felt like I was respected and treated fairly. If you're looking for a shop, Williams's is the way to go. They even give me a ride home, if needed, or borrow the truck, (If available) I trust them.

Great place, quick service and I was in and out. Just wish they had more TV stations. 😉