Richmond Auto Repair

Super fast with awesome customer service

Paid for an engine for a Sonata. The engine lasted 3 years and 3 months with appropriate maintenance. It only had an additional 27K miles since installation and was not my main vehicle so no hard driving. They would not acknowledge that their product sold was defective. It was 3 months past warranty. No offer of a discounted replacement. An engine should last longer than 3 years. They do not stand behind their workmanship and products.

I had been to this place before and was pleased with their work, but was disappointed this time. I dropped my car the evening before, and had gotten assurance it would be looked at the next morning. I phoned mid morning, was told it would be looked at next, I phoned again, was told it would be looked at in the early afternoon. I phoned again in the afternoon , was told it was next. Finally I just went and got the car. I get that people call in sick, I get that maybe I wasn’t your priority, but reliability and trust are big factors when people choose a repair shop.

I came in, having previously done an inspection, to address one of the issues that needed a repair that I saved up to get done. I dropped off my car and was called the next day saying they heard something wrong with the breaks so I have to pay for a new inspection for 70 dollars. I get the report back and it lists everything from the last report that I already knew about the car, and nothing about the breaks at all. When I came in to ask them about this, they said there was never a note in my file about a sound with the breaks, and I’d have to pay for the second inspection regardless of them not having an explanation as to why I got that call. After talking to two people for ten minutes a third person walked into the room and told me that I didn’t know what was wrong with my car, even though it was my second inspection to come back with the same issues. Don’t know why he’d tell me what I do or don’t know having just walked in but you can interpret that however you’d like. I have to get my state inspection done next month and will have to pay for the same information again so it makes no sense for me to have voluntarily gotten this inspection now unless there was a malfunction with my brakes that I didn’t know about. I have a baby and can’t risk driving with bad brakes, but given that they had no record of what I was told on the phone, it feels like I was lied to so I’d have another inspection. Trying to talk to them was pointless, especially when the 3rd person walked in, it felt like they honored a culture of saying anything to disregard me. I paid 70 dollars to get my keys back and find people I can trust.

This was my first time using this business I couldn’t find any place to inspect my car and I found them on the internet. I figured with it being so close to my house it’s was convenient and they got me in and out and the prices was very reasonable they are very professional.

I went in there not really knowing what was going on with my car and immediately someone was up and willing to check on things for me. I knew I maybe needed oil or something and the gentlemen walked out checked my oil for me and informed me of information that will be super helpful in the future. He then added oil for me, all within a 20 minute span. I was in and out of there. They were all super respectful and helpful!

Thank for your service

Professional services, polite staff reasonably priced

Excellent work and great staff! Highly recommend this shop!