I've used Williams Auto several times in the past and have never had complaints. I've even sent friends their way; however, after yesterday, I'll never return and will caution others. I took my Jeep in for state inspection. Front and back brake pads, both wipers and a front accessory light needed to be replaced. No big deal, it happens. Never in my life would I have expected to be quoted $690.00 for the work. $690!!!!! I asked several times just to be sure. I'm no mechanic but I know when someone is trying to take advantage of me and when I'm spoken to like I'm a child. The price for all parts, which I purchased at Advanced Auto was ~$85.00. $600+ for labor/brake pad warranty is absolutely ridiculous!!! I priced the work at several mechanics around the city and the most expensive was $380 with parts included. I replaced the light and wipers myself and my father replaced my pads. I paid a reputable mechanic an additional $16 for my inspection sticker today....as I'll never return to this establishment!
We are sorry to see you are disappointed with us Raven. The quote we gave you at the time was for pads and rotors all around, the wiper blades, and the inspection. The quote also included an additional 3 year thirty six thousand mile nationwide warranty on the brakes that was optional. If you break the pricing down its about $300 dollars per axle for the brakes which is actually below average at a reputable repair facility. We do admit it is always cheaper to do auto repairs yourself if you are capable.
- Williams Auto Service