I came in, having previously done an inspection, to address one of the issues that needed a repair that I saved up to get done. I dropped off my car and was called the next day saying they heard something wrong with the breaks so I have to pay for a new inspection for 70 dollars. I get the report back and it lists everything from the last report that I already knew about the car, and nothing about the breaks at all. When I came in to ask them about this, they said there was never a note in my file about a sound with the breaks, and I’d have to pay for the second inspection regardless of them not having an explanation as to why I got that call. After talking to two people for ten minutes a third person walked into the room and told me that I didn’t know what was wrong with my car, even though it was my second inspection to come back with the same issues. Don’t know why he’d tell me what I do or don’t know having just walked in but you can interpret that however you’d like. I have to get my state inspection done next month and will have to pay for the same information again so it makes no sense for me to have voluntarily gotten this inspection now unless there was a malfunction with my brakes that I didn’t know about. I have a baby and can’t risk driving with bad brakes, but given that they had no record of what I was told on the phone, it feels like I was lied to so I’d have another inspection. Trying to talk to them was pointless, especially when the 3rd person walked in, it felt like they honored a culture of saying anything to disregard me. I paid 70 dollars to get my keys back and find people I can trust.
Hello Abby, Thank you for taking the time to review us. We charge $66 for all noise complaints, that is our standard lift fee. The vehicle was dropped off for "CHECK FOR RATTLE NOISE ". You were also made aware of the charge for looking at it and approved it at 11am on 10/11.
- Williams Auto Service