Richmond Auto Repair

Such a great experience here! I came in for a tire patch due to a screw being in my tire. I was helped immediately even though I was a same day walk in…less than 2 hours before closing. The woman at the front desk was friendly and helpful to me and several other patrons that came in while I was waiting. My tire was not punctured after all, but the staff removed the screw and did not even charge me for the service. Very courteous and quality business! I will bring my car here again!

I came in to get a state inspection for my car and although they did have same-day service and allowed me to wait in the waiting room until my car was inspected I was rejected for an inspection sticker because of my brakes and tires. I had already been informed that my brakes were not in complete new condition previous to coming to William‘s auto service, customer service was awesome but when I was told that it would cost almost $1200 to do they full maintenance and $800 to replace tires and brakes at minimum, it was very unsatisfying. But had been told that they were not in need of immediate attention when I looked at the tires the tires were balding so I replaced the tires. after replacing the tires, I took my car to Honda service center to be re-inspected without the brakes, and they had informed me that the brakes may require future attention but we’re not bad enough to fail. I didn’t learned that William‘s auto service was trying to upsell me into getting work done with them and I wonder with the is that they told me the untruth how many other people they would also do the same to there was a woman waiting with me in the waiting area and I’m pretty sure they charged her as well saying she would need something to pass her inspection. I would be very cautious receiving service from this place and always if you do go get a second opinion.

This time I was just in for my inspection sticker. Done and done!

My auto service was good They replaced alternator and belt

Lied about inspection and possibly lied about my repair. I took my car in for an inspection and I was told over the phone that my right tie rod was loose and because of that my car would fail inspection. About a month & 1000 mi prior to that I had them do a post-buyer inspection where they found no issues with my tie rods whatsoever. I found it odd that a new problem came about but when I checked the tie rods myself it was evident that there was absolutely no looseness or play on my right tie rod. They wanted to charge me 400 to fix it and another 130 to realign the car because they thought I wouldn't know what to look for to repair it myself which I ended up not needing to do at all. The staff was really friendly but I guess that's how they lower your guard

Quick service, always helpful and thorough

This place was crazy busy! I needed an alignment and oil change. I had called for an appointment earlier in the week and was told they do it by walk in. When I got there I had an hour wait which was ok with me. If you wanted a state inspection the wait was 4 hours!!! He recommends dropping your car off if possible. They did a great job on my car, and the price was reasonable. The staff is friendly, and the owner does a great job of informing you about your repairs and other things the tech noticed while doing the work requested. So, no complaints from me, and I will be back! That's saying something since I drove an hour to get there! Thanks guys!

Bad business, 2600 in services and most of the work wasn’t done.

Took car for state inspection, great service, communication was easy when things needed to be fixed. Got lucky since they had time to do same day. Overall experience can’t be any better