2

I had been going here for about a year, mainly because I live so close by I could just walk. However, I’m not going here anymore. Their labor charges are very expensive and I’ve had to come back multiple times for a simple oil issue (first for oil pressure, and then for a subsequent oil leak) that still has not been resolved. They just told me that the oil system is expensive to fix and kept recommending expensive fixes. This, on top of them surely upcharging me since I am a single young woman, has turned me off to this place completely. Such a sad reality. Going to find a new shop ASAP.

Hello Arya. Thanks for taking the time to review us. We are sorry to hear you feel we are being unfair. Unfortunately the oil separator is sucking oil into the engine on your Volkswagen and therefore consuming the oil. This is a pretty common failure on Volkswagens. We did shop the parts to try to keep the cost down because it is a bit pricy. It is troubling to hear you feel we are trying to rip you off because you are a women. This is the furthest thing from the truth. We actually have two women service writers who write all of our estimates and according to my records the only thing that was recommended was the replacement of the oil separator which is just parts and labor (no extras). If you have any further questions don’t hesitate to call 804-230-3051. Matt

- Williams Auto Service
5

Five star service all the way. Have used them multiple times when my old car started Breaking down.. they were always Fair,honest,and fast. But the reason they get five star service in my opinion is because they go out of their way for customers- even if you're not paying for a service- they have helped me program fobs, given me advice, and even gone as far as sent an employee to unlock my vehicle when the keys were locked in the ignition. I don't know what more has to be said about a shop but they have gladly earned my money as far as services go- too bad cars breaking down is never a enjoyable expense

Thanks for the great review Drew!

- Williams Auto Service
5

Thanks for the great review Dakota!

- Williams Auto Service
5

Talked to Mike at the shop while my tire was put on... was always cool talkin and is always straight up with repairs and legit prices, thank you

5

Inspected my car quickly without appointment, and everyone there was very kind. Highly recommend!

Thank you for the great review Jack!

- Williams Auto Service
5

Nice to be able to drop your car off for an oil change and walk back to your house.

Thank you for taking the time to review us David. We really appreciate your business.

- Williams Auto Service
4

Hello Morse. Thank you for taking the time to review us. We are always striving to improve. Would you mind sharing how we could have earned a 5 star rating instead of a 4?

- Williams Auto Service
1

We went a few minutes ago with my husband to inspect the car and a blond boy who works there was very rude when he asked my husband to move the car from where he had left it parked for just a few seconds. My husband got down to ask if there was availability and this man came out all rude to tell him to remove the car from where he had left it, which was badly parked. We understand that it was not the proper parking place and we did not intend to park there for a long time; but it was not the correct way to ask a customer to move the car from where it was parked. We'd rather go and go somewhere else.

Hello Juanita thank you for taking the time to review us. I have talked to my technician and we are sorry he came off abrasive. We have signs on the front of our bays asking customers not to park in front of them. This is important to us because they keep us from meeting the expectations of our other customers. It is also a safety issue as it prevents us from pulling a car out quickly if need be.

- Williams Auto Service
5

5

Got my AC compressor replaced for a fair price, hundreds of dollars cheaper than 4 other shops I got quotes from.