Richmond Auto Repair

I would like to say your business is very professional. Courteous, kind and fast.

I was in need of an inspection by the end of May. I had gotten an inspection here last year. I returned on a Saturday morning. I was greeted Warmly. The waiting room was clean, and inviting. I was the first customer and like clockwork my car entered the bay. I was called to the office/waiting office shortly after. All done Matt told me. I will use this shop again. The courteous service did not go unnoticed. Thx guys

They don’t make appointments , plan to be with out a car 1-3 days, brought my car at 8 am sharp car have not even be diagnosed by 4 pm, then they said it can take up to 24 hours at 4pm.

It's clear Williams no longer values me as a customer so I'm NEVER going back. Y'all BEWARE. Those 2 stars are for Alex's great personality. I've been a customer of Williams for awhile and always got good service so I was happy to find a trustworthy reliable repair shop. I relocated to Hampton - a 1.5 hour drive away - but still drove back to Williams for important repairs, Maintenance, and inspections. I'm absolutely willing to do that for good trusted services. I recently had a safety inspection fail in Hampton so I called Williams to get a repair quote, explaining what the dealership had said. They sent me a quote (via text) that I thought was fair so I called back to confirm that, in addition to the major repairs needed, oil was leaking from the car VERY badly; to remind them that I'd be driving up from Hampton to drop the car off, and making arrangements to stay in town a few days while the car is fixed. I asked if they were sure it would only take a few days, and Alex assured me that that was fine and to bring it on in. I drove directly there from Hampton, hoping that the car wouldn't leak out of oil on the way🥴🥴, arrived to drop it off, and IMMEDIATELY was told that the quoted price id been given *and had confirmed* was incorrect. No explanation for why, other than 'idk what happened 😬'. The new price for total repairs was, quite literally, 3.5x the original quoted price, which I couldn't afford. In the shop, Matt had gone on and on about how dealerships inflated their pricing and that 'Williams would never do that' and blah blah blah; as far as I knew, they'd never done anything like this to me before so I trusted him. STILL, I felt stuck and tricked (just like at the dealership) but, ATP I'm here now so there's not much I can do. We agreed to do a new diagnostic for JUST the oil leak because that felt urgent, and get me a new quote. I left. Later that day, I get the new oil leak repair estimate, and it's still 3x the price of the original oil leak repair they'd given me just that morning. HOW?!?! What is going on here?!? I don't have any other backup repair options so I agree to the new price and immediately begin stressing over where I'd find the money. This was WAY beyond what I'd agreed to to drive all the way here, and I know they know that, so I'm truly stuck. But this isn't even the worst part yet. I approve all the repairs in the new quote and go to bed. The next day, I CALL THEM around 2pm, just curious how the repair is going bc I hadn't heard anything from them yet. Someone named Steve answers and says "oh yeah, about that. We received the wrong part so we sent it back and they're sending us the correct part, but there's a price difference of $296'. What? WHAT?!? "But it's on the way here and we'll have it ready for you tomorrow." Who authorized this? I approved the repair at the quoted price, not that PLUS an additional $300. Were you even going to CALL ME and confirm approval before doing it, or just hit me with the bill when I showed up to collect my car, then hold it hostage if I couldn't pay?!? What if I hadn't called?!? If the parts company sent the wrong part, then the price difference should be ON THEM, not absorbed by the customer who's made no error. That's between the shop and the parts distributor. And certainly not passed on to the customer without prior approval. I told them to stop, then I had to find a ride to retrieve my car early. In the past, if I had a problem of any kind, Matt and would I speak and work it out. He'd given me such good service around correcting errors before so I wondered what our conversation would be when I arrived. This wasn't just an estimate/technical fail; this was also BAD SERVICE. Matt barely made eye contact and didn't say a word when I arrived. Once I got my key, he mumbled something about "yeah, sorry, we just couldn't make it work so...🤷." LIVID. DISAPPOINTED. But mostly terrified because I STILL had to drive back the hour and a half to Hampton leaking oil during rush hour traffic.

There are not enough words in the dictionary to express my gratitude! I'd just bought my vehicle literally had it 3days from the very awful DriveTime, but that's another story! Matt said just bring it in! Every person on the counter, Alex I think was one(I am terrible with names and I was also dealing with back to loss). I was emotional and crying all over the place. And the men in this shop were the ABSOLUTE BEST! LADIES, if you need a trust worthy, professional, fast thorough shop, Williams Auto is the place to go!!!. In all I was going thru at the time, this shop came through with FLYING COLORS! I'D GIVE 10 STARS IF I COULD! To the shop and every employee, thank you so very much for all you did to make sure my son and I had a safe vehicle to drive! I'd like to also, point out that I am not even a Virginia resident, and STILL had the very best experience and my car is GREAT!.

Always great service with Xane at William’s Auto. Highly recommend!

Very friendly staff, they get my car in & out quickly. I have taken all of my cars to Williams and never had any issues with their work. Pretty honest people in my opinion.

Went for a car inspection first thing in the morning after calling right before close the day before. The gentleman on the phone let me know they had space in the morning at 8am and also let me know it'd be better to plan on dropping off in case they hit any snags. Super friendly guys at check in, and they finished my car super quickly!

They did a great job with customer care and straight forward descriptiin on all concerns without feeling pressured. Just honest good work .