Richmond Auto Repair

Trusted auto repair service.

Super casual but they know what they are doing.

I love how detailed the messaging is sent to you & ideally priced , marked ,worded very well for an informed decision for you to check what work is to be performed. GREAT OFFICE OF PEOPLE ORIENTED PERSONEL. Also if there is any problem with the work they URGE YOU TO GET IT BACK TO THEM TO MAKE IT RIGHT!!! I have had my 2006 Kia Sorento and my 2011 Hyundai Santa Fe serviced at Williams Auto and GREATLY SATISFIED!!

Been going for years. Professional and no-nonsense.

Quick and efficient. I really liked that the mechanic took pictures of the parts of my car that needed repair and posted it to the summary of services needed so I could better understand what was wrong. Will return!

Absolutely fantastic service! Quick, professional, and efficient! I will absolutely be coming here again

They charged me $300 to check my AC after I asked them on two different occasions to fix it they did not fix it nor did they tell me what was wrong with it they just told me that is what $300 covers them just looking at it no reason for why it's not blowing cold air nothing of the sort $300 just so they can look at it and tell you that it's in AC then when I pointed out to them that they were robbing me they got an attitude what do you think I've spent thousands of dollars with them because they were conveniently right next to my apartment building prices are outrageous I was willing to deal with it because I need my truck for work they treated me like my business did not matter so I will be taking my business elsewhere last time I checked when you take a vehicle somewhere and you ask them to fix it when you come back to get it it should be fixed I did not ask for a quote I told them to fix my AC did not want a diagnostic I wanted my AC fixed I had already had the diagnostic the year before and it did not fix the problem so why would I do it again why would I pay another $250 again that's insane and I know they're going to say a bunch of meaningless words to back up whatever it is that they do but anybody with any sense would see straight through the lies I would never use them again and I don't advise anyone else to and if I was anything like I was that would've been the last time they got an attitude

I’ve been using them for years and I’ve never had a complaint. Their staff is very friendly and they always manage to get my car in when I need to last minute. They have a new system where it texts you an invoice showing what’s been done plus what work is needed, so you can know exactly what they’re doing and approve it before they start. Super clear communication is all I’ve ever wanted in an auto shop, especially as a person with zero knowledge of cars. Highly recommend!